Term & Conditions
All information on this site is up to date due to the agent changes of prices and is without notices.
Any of visitor use this site to seach for information, visiting photos or looking for tours has to accept the terms and conditions of the site.
www.PhongnhaHeritageTravel.com is registed website and works under the Tourism law and Internet law of Vietnam. You should not copy any of information or photos without our agreement.
Conditions for Reservation
+ QUESTIONS and INQUIRIES: Any questions for weather, hotels, tours or cruises can be send to us via our email address firstname.lastname@example.org or by fax. We will respond to you as soon as possible within 24 hours from Monday to Sunday weekly.
+RESERVATION / CONFIRMATION:
A. How to make reservation: Provides us name of services (tour code or tour name, number of days. your full name, date of birth, nationality, your urgent contact phone number, number of people and departure date of the trip, your hotel name and address in Hanoi where we will pick you up for the trip if available) then send to us via our bellow email address , or fax to our sales office as our fax number: +84 975 292 144 (intenational) and 0975 292 144 (inside Vietnam).
B. Answer and Confirmation: After we receive your questions or reservation details, we will check available of services you have requested and will answer you or confirm as soon as possible by reply email. After we received your deposit, we will reconfirm details of your booking and itinerary if you book cruise, tours or hotel Accommodation.
A. DEPOSIT: A 30 % per person is required in advance to make deposit in order to hold and secure your reservation at the time of booking (sometime full payment will request depending on your departure date and type of services you would to book for).
For late reservation (less than 30 days due to the departure date of the trip) full payment for the trips or hotel reservation are required.
– Deposit or full payment can be made by credit card, telegraphic transfer or bank transfer (we will advise on our confirmation email)
B. FINAL PAYMENT:
Final payment will be made by USD cash or credit card at our sales office or at your arrival.
+ CANCELATION :
Cancellations can be made by email or fax to us at above email or fax. If you cancel your reservation before 20 days due to your departure date of the trip, we then refund total 30 % of your deposit fee.
If you cancel your reservation less then 20 days due your departure of the trip. We will charge as 30 % and no refundable.
– For deposit fee of the trip/reservation services is not including bank fees or transfer fees, customer has to pay extra for bank fees or transfer fees.
– For final payment at PhongnhaHeritageTravel.com
If you pay by USD cash is no fee, if you pay by credit or debit card we will add as 3 % bank charge into total among of your final balance.
Customers Personal information:
Any of your personal information, which is required for the booking proceed, we will never be used for other purposes than our services (Tours or cruises, hotel reservation or vehicle rental)
Phong Nha Heritage Travel
Add: Phong Nha Town, Son Trach , Bo Trach District, Quang Binh Province, Vietnam
Hotline: +84 975 292 144/ Email: email@example.com
- We are internationally registered, well-recognized
- We respond you within 12 hours
- Best prices guaranteed
- Sapa local experts, true knowledge
- Our service is personalized, customized at its best
- Easy to pay online
- Safe & Secured Payment
- Professional Consultancy
- Best customer care/policy